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The Particular player coming from Luxembourg experienced deposited 500€ four days prior, but the particular cash got not already been credited. Regardless Of contacting survive talk daily, he or she had been advised that typically the concern experienced recently been forwarded to typically the financial division along with zero reply. Right After considerable communication, it had been proved that will a missing downpayment regarding 488€ had been ultimately added to his account. We had caused the particular image resolution simply by sustaining contact along with the particular casino plus ensuring the particular player was educated about the particular status associated with their funds. Typically The gamer through Finland faced issues together with the casino of which had locked the accounts, avoiding the upload of verification files.

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The Particular gamer through Germany got their own bank account abruptly shut down without virtually any description or purpose provided. The Particular gamer confirmed that will the problem has been fixed and typically the account had been reopened. Typically The participant coming from Sweden had self-excluded permanently through Platincasino in 2021 because of to a gambling addiction but had considering that gambled once again right after the prevent was eliminated with out description. After further conversations, typically the on line casino arranged to return the particular participant’s debris in addition to afterwards said all funds had recently been returned, while typically the player questioned this. The Particular circumstance had been declined as typically the player did not necessarily react in order to additional demands regarding evidence, major in order to typically the complaint becoming turned down. Typically The player coming from Germany confronted problems with a drawback that has been not really being highly processed, and no reasons had already been offered by the particular on line casino.

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• After additional discussion posts, the particular casino decided to end up being able to refund the player’s deposits plus later on stated all money experienced already been returned, whilst the particular player disputed this.
• The Particular Issues Staff determined that will the particular bet got not already been accomplished correctly because of to technological problems, plus refunding typically the bet amount was considered suitable.

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Typically The gamer coming from typically the UK experienced their bank account clogged because of in order to not enough betting associated with the debris. The Particular gamer from Germany is going through troubles pulling out his profits through typically the on line casino. The Problems Staff experienced extended the particular investigation period nevertheless eventually had in order to deny the particular complaint because of to a shortage regarding reply through the woman. The player through Sweden got recently been waiting around with regard to a disengagement regarding less than two weeks. Typically The gamer documented of which typically the disengagement has been frequently rejected regardless of possessing adopted the particular casino’s directions. Following conversation in between the particular gamer plus the casino regarding the particular payout approach, a handbook exchange was initiated.

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Along With typically the help of the particular casino, the particular issue had been found and the particular problem resolved. We had been forced in buy to decline this specific complaint because the participant unsuccessful to become capable to provide assisting proof. Study what some other gamers had written concerning it or write your own very own overview plus permit everyone know concerning the positive plus bad qualities based on your current personal experience.

Player’s Bank Account Will Be Shut In Add-on To Disengagement Will Be Refused

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The Particular player from Austria had been a long-time consumer associated with Platincasino but confronted refusal in buy to pull away winnings regardless of submitting the particular needed KYC info. They knowledgeable concerns along with typically the digesting in inclusion to cancelling of their own KYC submissions. The Particular player’s latest drawback request has been verified to have got recently been efficiently highly processed, fixing the issue.

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• Typically The Complaints Group knowledgeable the woman that the case was declined due to end upward being capable to the shortage associated with reaction through the particular participant to their questions, which prevented more analysis or options.
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• The Particular gamer coming from Philippines experienced their partial money vanished coming from the accounts while enjoying.

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• Given That this specific was carried out within complying with typically the General T&Cs, we had been forced to be in a position to reject this complaint.
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• Despite getting validated the girl financial institution bank account, PayPal, plus current credit card, the on range casino got insisted on confirming the particular old card.
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• The participant through Australia experienced manufactured a downpayment to become capable to Platincasino on The fall of 15, 2024, nevertheless performed not really receive typically the money, regardless of these people getting debited from the woman account.

Typically The on range casino asked for a deposit invoice with respect to a deal that will didn’t take place. However, the case had been ultimately declined due in purchase to the player’s absence associated with response to be able to further queries. The Particular gamer through The Country Of Spain confronted recurring cancellations associated with their €900 withdrawal, despite possessing sent the required paperwork regarding verification. Typically The issue had been resolved whenever typically the participant effectively confirmed their own bank account plus received the particular accepted withdrawal right after multiple attempts. The Particular Problems Team marked the complaint as solved subsequent the confirmation associated with the funds becoming acquired. The player through Germany reported dropping in between 10,500 plus 15,1000 euros at Platin Casino in add-on to Nomini On Range Casino, regardless of getting his financial institution block all on the internet casino repayments.

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• The Particular participant coming from Australia won €2500 at Platincasino nevertheless faced repeated declines for withdrawing smaller sized amounts.
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• We turned down the complaint because the particular player didn’t respond in buy to our own messages and queries.
• The Particular participant through United Empire will be questioning the particular necessity regarding typically the KYC verification method.

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The concern had been at some point solved as typically the on collection casino located typically the failed deal in addition to extra the money to end up being able to typically the gamer’s accounts. The Particular player through Philippines experiences problems with the drawback through the particular online casino. We All rejected the complaint since typically the player didn’t reply to our own concerns.